White lines and low quality printing with a new Brother HL-3170CDW laser printer

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Shasoosh

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Aug 1, 2011
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Printer model: Brother HL-3170CDW (Laser printer)
Firmware version: 1.01
Connection: WiFi
Current OS: Win 10, OS X Sierra

I just hooked it up and all the prints I've tried have vertical & horizontal grayish \ white lines.

I've attached an album: Printer

The first image is the actual sky image, the second is a print of those sky. The other two are demo prints, you can clearly see vertical lines on all of them. On an actual image print it looks a lot worse than on a print of a solid color like in the demos.

So far I tried installing new drivers, different OS's, calibrating color from the printer and driver, changing print quality from the driver.

Can anyone tell me where's the problem?
 
its most likely a dirty belt. check that and check the bottom of all the toners. it that doesn't help check the manual or brother's site for their support phone number. call them and they will walk you through cleaning and trouble shooting.
 
pendragon1 said:
its most likely a dirty belt. check that and check the bottom of all the toners. it that doesn't help check the manual or brother's site for their support phone number. call them and they will walk you through cleaning and trouble shooting.
Click to expand...

Should I try cleaning the belt if the printer is 4 hours old? I'll defiantly call them tomorrow anyway.
 
I had a customer buy 4 HP color laser printers, 3 of the 4 were fine.
The 4th one had 2 bad toner carts out of the box.

The black cart had a print defect on the drum, and the yellow cart would
cause lots of colored squares of all colors on the page.

Went through troubleshooting with HP but ultimately the printer was
fine with black and yellow carts from another printer.

HP shipped out the replacements no charge.

This happens because the printer passes quality checks but the toner
cart vendor is shipping bad product.


.
 
Shasoosh said:
Should I try cleaning the belt if the printer is 4 hours old? I'll defiantly call them tomorrow anyway.
Click to expand...
yeah just check it over but don't touch it, blow it off with compressed air or if you find problems talk to brother. there could also be issues with the included toners, like what Spartacus ran into. you should be able to turn the drums and inspect those too.
 
pendragon1 said:
yeah just check it over but don't touch it, blow it off with compressed air or if you find problems talk to brother. there could also be issues with the included toners, like what Spartacus ran into. you should be able to turn the drums and inspect those too.
Click to expand...

Thanks, I checked but couldn't find anything suspicious there. All looks spotless new.
 
Shasoosh said:
Crappy printing can be a result of an high voltage power supply?
Click to expand...

The b&w and color laser Brother printers I've seen had corona discharge wires running across each drum's width. Those need high voltage to energize the surfaces.

Are you on genuine toners? mixing differend brands of toners?

Is the paper and printer area dry enough?

I wouldn't personally use compressed air - sometimes toner falls off and around the toner tray and you could get surfaces of electrodes dirty.
 
The printer is a day old with the same half empty OEM toners you get when you buy a new printer.
 
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