really long "looping" login to xfinity.com

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philb2

[H]ard|Gawd
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May 26, 2021
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Does anyone else have this issue with xfinity.com?

Right now, and a bunch of times in the past month/2 months, the login process to xfinity.com goes through a loop of several different pages, like my.xfinity.com, oath.xfinity.com, and login.xfinity.com. Sometimes it takes 5 or 10 minutes just to settle on the home page and stop this looping.

Maybe coincidentally, maybe not, sometimes webmail doesn't load properly.

Following xfinity.com recommendations, I have cleared the browser cache. Windows 10 Pro 64, Firefox 100.2.

I don't have this problem with any other websites.
 
I'd download a portable version of ff and chrome and see if those have the same issue. I would also try booting up a linux live cd/usb and see how that works.
 
SamirD said:
I'd download a portable version of ff and chrome and see if those have the same issue. I would also try booting up a linux live cd/usb and see how that works.
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I really should do that, but right now I'm really crunched with all kinds of issues to deal with. :eek: I'm just going to have to live this with problem for now.
 
philb2 said:
I really should do that, but right now I'm really crunched with all kinds of issues to deal with. :eek: I'm just going to have to live this with problem for now.
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Downloading and booting a live cd/usb shouldn't take too long and might be a good workaround, especially if you have another system lying around. I use this all the time when I'm dealing with someone's ^&%&^% web site before letting them know its borked.
 
SamirD said:
Downloading and booting a live cd/usb shouldn't take too long and might be a good workaround, especially if you have another system lying around. I use this all the time when I'm dealing with someone's ^&%&^% web site before letting them know its borked.
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Sure. It's just a question of working my way through "the list." Everything takes time, usually more time than you think it will.
 
philb2 said:
Sure. It's just a question of working my way through "the list." Everything takes time, usually more time than you think it will.
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Yep, I have one of those in front of me right now. :D I've gotten good at buffering my time estimates that I write beside each item so I know how many man-hours stuff takes. Still does take a lot of time though as you've pointed out.
 
Out of curiosity are you using an ad-blocker or alternate, non isp assigned, dns? I've seen similar issues when using an ad-blocker.
 
Nicklebon said:
Out of curiosity are you using an ad-blocker or alternate, non isp assigned, dns? I've seen similar issues when using an ad-blocker.
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Nicklebon

With Firefox, I am using an ad-blocker, but not alternate DNS.

I just did another try with EDGE, which doesn't have an ad-blocker installed, and I was able to get to Comcast webmail. So I turned off my ad-blocker in Firefox for the xfinity.com website, no difference. I feel like this is a Whiskey-Tango-Foxtrot moment.
 
Do you have other Firefox extensions installed? If so, try turning them off one by one. If that doesn't work, try reinstalling Firefox.
 
AgrFan said:
Do you have other Firefox extensions installed? If so, try turning them off one by one. If that doesn't work, try reinstalling Firefox.
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You could also try one of the portable versions instead.
 
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