really long "looping" login to xfinity.com

philb2

Gawd
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May 26, 2021
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Does anyone else have this issue with xfinity.com?

Right now, and a bunch of times in the past month/2 months, the login process to xfinity.com goes through a loop of several different pages, like my.xfinity.com, oath.xfinity.com, and login.xfinity.com. Sometimes it takes 5 or 10 minutes just to settle on the home page and stop this looping.

Maybe coincidentally, maybe not, sometimes webmail doesn't load properly.

Following xfinity.com recommendations, I have cleared the browser cache. Windows 10 Pro 64, Firefox 100.2.

I don't have this problem with any other websites.
 

SamirD

Supreme [H]ardness
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Mar 22, 2015
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5,950
I'd download a portable version of ff and chrome and see if those have the same issue. I would also try booting up a linux live cd/usb and see how that works.
 

philb2

Gawd
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May 26, 2021
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I'd download a portable version of ff and chrome and see if those have the same issue. I would also try booting up a linux live cd/usb and see how that works.
I really should do that, but right now I'm really crunched with all kinds of issues to deal with. :eek: I'm just going to have to live this with problem for now.
 

SamirD

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I really should do that, but right now I'm really crunched with all kinds of issues to deal with. :eek: I'm just going to have to live this with problem for now.
Downloading and booting a live cd/usb shouldn't take too long and might be a good workaround, especially if you have another system lying around. I use this all the time when I'm dealing with someone's ^&%&^% web site before letting them know its borked.
 

philb2

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May 26, 2021
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Downloading and booting a live cd/usb shouldn't take too long and might be a good workaround, especially if you have another system lying around. I use this all the time when I'm dealing with someone's ^&%&^% web site before letting them know its borked.
Sure. It's just a question of working my way through "the list." Everything takes time, usually more time than you think it will.
 

SamirD

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Mar 22, 2015
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Sure. It's just a question of working my way through "the list." Everything takes time, usually more time than you think it will.
Yep, I have one of those in front of me right now. :D I've gotten good at buffering my time estimates that I write beside each item so I know how many man-hours stuff takes. Still does take a lot of time though as you've pointed out.
 

Nicklebon

Gawd
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May 22, 2006
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877
Out of curiosity are you using an ad-blocker or alternate, non isp assigned, dns? I've seen similar issues when using an ad-blocker.
 

philb2

Gawd
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May 26, 2021
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Out of curiosity are you using an ad-blocker or alternate, non isp assigned, dns? I've seen similar issues when using an ad-blocker.
Nicklebon

With Firefox, I am using an ad-blocker, but not alternate DNS.

I just did another try with EDGE, which doesn't have an ad-blocker installed, and I was able to get to Comcast webmail. So I turned off my ad-blocker in Firefox for the xfinity.com website, no difference. I feel like this is a Whiskey-Tango-Foxtrot moment.
 

AgrFan

[H]ard DCOTM x2
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Sep 29, 2007
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625
Do you have other Firefox extensions installed? If so, try turning them off one by one. If that doesn't work, try reinstalling Firefox.
 

SamirD

Supreme [H]ardness
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Mar 22, 2015
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Do you have other Firefox extensions installed? If so, try turning them off one by one. If that doesn't work, try reinstalling Firefox.
You could also try one of the portable versions instead.
 
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