As someone who was an in-store technician at a Best Buy and someone who worked at one of their centralized service centers I can tell you this is false. Best Buy employees never were authorized factory anything. That's not how things work in the business. Technicians either work on OEM hardware if that OEM allows the store to carry a certification or if they accept basic certifications such as A+. However, generally speaking you would need to be a certified technician for that brand in order to work on equipment for a specific OEM. Your certification numbers would have to be provided to order parts from a given manufacturer.There used to be Geek Squads out there from BestBuy. Authorized Factory Representitives. Their feedback to the manufacturer could advise an
increase of 5 degrees C. hotter, for 5 seconds longer. It would be hard to X-Ray this balled solder connection at the factory. Maybe they had a few chilly days
and some were not as good, but how would they know? Authorized Dealers is how a copier company such as Savin Business Machines used when they closed
their branches circa 1975. They filed a withdrawal. The Authorized Dealer moved their product better than they did, and any irate customer could now talk to HERB, or
someone else to focus their pampering needs.
Staples, BestBuys and others are Authorized Dealers, but they need a lot of numbers and serial numbers to even get a product Registered. These Authorized Dealers do not want to be bothered by "bot" talk either.
I thought to call a plumber with a hot air gun or a painter with a skill, at the right price. Put pressure on a plumber for complete satisfaction.