just thought id give a quick update on how customer support has gone so far.
i submitted a ticket this afternoon around 3
4:40 i received an email back tell me that i have 3 years of on site warranty, and that i need a tech to come replace it.
5:50 i confirm i want a tech to come and replace it
7:30 i get a phone call from HP confirming my information, and telling me a local agent will be calling me tomorrow (was after business hours today) to schedule a time.
so far this is some of the best customer service ive ever had.
Yeah I'll go with HP monitors in the future again if they continue to keep up this kind of service. Dell wants you to ship back your defective monitor (I'd rather have a tech personally come to my house instead of the hassle of me going to box up the monitor and drop it off).