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Yep, denied warranty for an issue that wasn't an issue. Some bad mosfets, budging capacitors, and some bad memory chips.
You guys were white knighting how amazing their warranty was. Just bringing you guys back down to reality.
So, people had good experiences with something, and you decided your contribution to the world would be to shit on it. That's pretty amazing, for the wrong reasons.
Seen enough complaints about EVGA to know they're not perfect. The point is, when you roll the dice on an RMA, your odds are better with EVGA. That's why across their entire customer base, they've built a good reputation.
EVGA left the business right after crypto went under because it wasn't profitable enough for them. You guys defended them because warranty good, Nvidia bad. I give you a real world example of them shitting on your warranty and you hate the messenger? The sad truth is this was all forgotten because Nvidia released their RTX 4000 series and forgot what a EVGA was.
If that's a good RMA experience then I'd hate to see what a bad one is. This is why repair shops like these are so valuable because warranty is bullshit.
Same stuff in any industry really. Certain industries are worse than others for sure. I imagine the amount of warranty requests a company like EVGA got on GPU's that some idiot tore the factory cooler off and then ruined the card wasn't small. Reminds me of when I worked at a local Dodge dealership. I can't tell you the number of people coming in for warranty service because they grenaded their engine and/or transmission with aftermarket tuning, and would then expect FCA to spend $20k to replace basically the entire powertrain. The idiot who blew their car up would then give this whole speech on the magnuson moss warranty act, but they completely failed to consider that the factory supercharger wasn't designed to spin faster, etc.
Did we really need to brought back to reality? There's a reason they have the best reputation for warranty service and why they will be missed in the GPU space. I don't think hardly any of us think they are infallible. Lots of us have just dealt with the other major brands and know what the baseline is.
After looking through your posts in this thread i dont think you live in reality and you like to just paint pictures to backup your hate campaign that only you are part of.
You sure you watched the video? I wouldn't call this dent user abuse. What this looks like, because I actually watched the video is that the I/O driver mosfets died, a couple of capacitors expanded, and a few memory chips went bad. It has shit quality components to go with it's shit warranty that was denied from EVGA. You think you sound smart, then explain to me how the user abused those bad components?
When the next company leaves the market because they couldn't exploit a very profitable situation, then yes you all need to be brought back to reality.
So far I've proven that to be wrong. A democracy doesn't make you correct.
That's not an excuse. That's lowering your standards.
You post one YT video and think that's all the proof you need? We've had other forum members have bad experiences with EVGA before, again it happens.
You haven't "proven" anything. You posted one video of dubious source. That doesn't "prove" anything. I too can make up a situation and make any company look bad if I wanted.
Well he admitted to killing off the caps, although he did say "they were probably already bad I just finished them off", his "high tech nano shield" (aka tin foil) he wrapped around may not have sufficient tech level to keep the caps right next to where he was blowing very hot air (have no idea what temp his station was set to). The other failure points could have been user error, we will never know he said the thermal pads looked ok on the side but none of those chips were ones that were damaged.
You really giving EVGA shit over this? I guarantee every other GPU make would of also told him to go pound sand. No one is perfect. Some have a better track record then others. EVGA is on top of that list. You don't like EVGA fine. Don't come back and cry when Asus, MSI or Gigabyte doesn't give you the perfect RMA service. You really seem like the Karen here. Nothing but perfection 100% of the time is acceptable to you. If he was actually having problems with the card then he should of RMA it from the start instead of messing around with it.
It looks like it was run beyond factory settings for an extended period. It has clearly been mined on. The dent isn't why EVGA denied the claim. This is all very plain to see, although I understand that your view may be obstructed by AMD's balls resting on your chin.
That's what you generally do if you wanna protect nearby components from heat. Either that or remove the components.
How would the user be responsible for the damage of ram and the power rail?
The creator of this video has no idea why the RMA was denied and is guessing of a dented portion of the PCB caused by the I/O shield is the reason. Though considering how quickly he found the problem by finding a blown fuse, it's safe to say the EVGA technician was just looking to deny the RMA. Most likely the owner sent it out to EVGA first because as I've been told so many times they do have great customer support. I doubt the owner opened up the card and did anything to it, since I don't see anything that would suggest it was altered. If someone was doing that then they would be doing something for overclocking purposes or enhancing the cooling with better thermal paste and pads. It wouldn't be hard to imagine that EVGA may start denying RMA requests due to silly reasons to avoid the cost. A quick look around does show that EVGA will deny warranty for silly things. After all, what benefits does EVGA has to honor warranty when they are no longer in the GPU business?
Really should've been your first big clue to just stop.
