Outside of the companies with notoriously bad customer service, you’re always going to find mixed experiences no matter how “good” the normal CS is. A lot is going to depend on the individual CSR or their managers and as companies grow bigger and have more turn-over in that department you’re going to see more mixed results if upper management isn’t keeping close enough watch. It’s also possible that following some of their big blunders with quality control these past few years EVGA has put more pressure on the RMA division to keep numbers down.
Well that's the thing, EVGA reputation wise has always seemed like the "Amazon in their prime time" of PC parts manufacturers to me. IE the guys that would do you a solid even if something WAS your fault. So if they're telling people to pound sand on 900$ motherboards and even trying to turn people away for various repairs... yeah I guess either my impression was always wrong, or they've recently changed. I'm thinking it's the latter. Not sure if I should be recommending them as much anymore to potential builders and buyers, if they're starting to try to weasel their way out of RMA claims.