zman as in Art? That lives in California? In Irvine Specifically? Ahh, you made a thread and didn't even bother to give me a call? Someone that did Desktop support for 3 years!!!!!!
Remote Assistance, Windows Server experience, Email Platform troubleshooting, TCP/IP troubleshooting, always remember that the person calling you is a moron, tell them to turn off their pc and turn it back on again. And if they cant click or type anything on there screen, good chance the power is off, thats when you arm yourself witha hammer, to hit them with..
Good luck with the interview, take the interview like you already have the job. best advise i ever got before taking a interview. Your confidence soars, also make sure you look them in the eye, and let them do the talking, and dont over answer their questions,.and dont gloat or ramble. and a nice firm handshake. Its all about confidence.