- Jul 29, 2009
The high-severity vulnerability (CVE-2019-12280) stems from a component in SupportAssist, a proactive monitoring software pre-installed on PCs with automatic failure detection and notifications for Dell devices. That component is made by a company called PC-Doctor, which develops hardware-diagnostic software for various PC and laptop original equipment manufacturers (OEMs).
A patch has been released by PC-Doctor.
Dell sought to downplay the flaw, telling users to switch on automatic updates or manually update their SupportAssist software. Because most customers have automatic updates enabled, around 90 percent of customers to date have received the patch, said a Dell spokesperson.