Yeah, I didn't even know about it for about a decade or so. All my reps have sucked and have caused us to lose money ($400 in DOA UPS units that were never picked up or refunded). Yep, a lot of big companies use CDW, but with CDW's issues, I wonder why. If they can't serve small business right, they'll really hose corporations...I didn‘t even know about the outlet . . . We still by from CDW quite a bit but we call up our rep who takes care of us. Also some of the largest Orgs out there buy from CDW. I personally know a lot of Fortune 500 do. Their external website is just MSRP most of the time.