I replied to cl-jeffery. I have not been contacted by anyone else, either thru here, the ROG forums, or by email.
I appreciate the response and assistance and I have replied to cl-jeffery with my RMA number. I understand you're trying to uphold the image of your company, although I'm not quite sure what you're accusing me of. I'll leave it at that, and if there's any further information I can provide that would illuminate the situation. I will gladly oblige.
I sure as hell wish I knew what I did to damage it. It's not like I just decided to see what I could do to set a $350 gpu on fire. I blew dust out of it with a can of dust off, along with the rest of the PC, the same process I've been doing for years and has never damaged anything. I don't think I'm alone in that process either I then replaced the card in the PCI-E slot and connected the two 6-pins for power. I turned the PC on. It wasn't on fire at idle on the windows desktop, but not even a couple minutes into BF3 and the screen went black, fans went crazy, smoke, fire, etc.
Depending upon where the fire took place and what it damaged piecing together the cause of failure can be monumentally difficult (even for an engineer). So you may not get the answer you want.
There are always two sides of a story does not imply you "purposely" did something. The component could have failed outright (which happens with electronics), there could have been a power surge, there could have been ESD from handling during the cleaning process. All of those things can happen when someone handles an electronic device or uses it.