Another FAILED Galaxy Rebate

Yikes2000

Limp Gawd
Joined
Jul 16, 2007
Messages
226
My Galaxy GTX 670 GC rebate was declined this morning for:

- Original UPC Barcode Label (#845735001386) (Not the shipping label barcode) is missing

which is ridiculous, as the UPC lable is clearly shown in their scanned copy:

Failed%20GTX%20670%20Rebate%20UPC.jpg


What's wrong with it!? Everyone who bought their Galaxy GTX 670 recently from Amazon for $350 will probably submit the exact same label and get their $20 rebate declined for the same reason. These rebate processing companies are down right dishonest!!! Galaxy ought to deduct commission for incorrectly denied rebates by the processor.
 

Yikes2000

Limp Gawd
Joined
Jul 16, 2007
Messages
226
Even worse, the email notice said the decline is FINAL. What!? Their mistake and it's FINAL!!!

:mad:
 

FrgMstr

Just Plain Mean
Staff member
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53,865
Not an issue, we have a Galaxy rep that is on HardForum that will get it worked out for you.

Seems there is an issue with the RETAILER covering up the UPC code on the box. DOH! I have sent an email to Galaxy on your behalf.
 

SixFootDuo

Supreme [H]ardness
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Messages
5,825
Kick Ass! I'm on a half dozen tech web sites out there and very rarely do you see the site owner, in this case Kyle personally getting involved and going that extra mile to help.

Even more reasons to support HardOCP any way you can.

Hint: HardOCP Commissioned Buying Links

http://hardforum.com/announcement.php?f=28&a=92
 

martinmsj

[H]ard|Gawd
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Mar 3, 2005
Messages
1,581
I understand your frustration and thankfully we have a helpful galaxy rep. I do have a question concerning the "Another Failed Galaxy Rebate" title. Was this in the heat of the moment type thing (you were pissed off) or is there an ongoing issue with Galaxy rebates? Or is this issue due to a particular retailer with the placement of their labels?

I ask because when I buy hardware there is normally always a rebate (of which I've never had problems save for them taking 1 to 2 months.) The last two cards I've owned have been from Galaxy and I've been checking out those 670 deals to rid myself of my 480 GTX.
 

LeviathanZERO

Supreme [H]ardness
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Messages
6,496
I understand your frustration and thankfully we have a helpful galaxy rep. I do have a question concerning the "Another Failed Galaxy Rebate" title. Was this in the heat of the moment type thing (you were pissed off) or is there an ongoing issue with Galaxy rebates? Or is this issue due to a particular retailer with the placement of their labels?

I ask because when I buy hardware there is normally always a rebate (of which I've never had problems save for them taking 1 to 2 months.) The last two cards I've owned have been from Galaxy and I've been checking out those 670 deals to rid myself of my 480 GTX.

There have been a few threads recently, yes.
But the rep has been jumping in and helping, from what I have seen.
 

Yikes2000

Limp Gawd
Joined
Jul 16, 2007
Messages
226
I understand your frustration and thankfully we have a helpful galaxy rep. I do have a question concerning the "Another Failed Galaxy Rebate" title. Was this in the heat of the moment type thing (you were pissed off) or is there an ongoing issue with Galaxy rebates? Or is this issue due to a particular retailer with the placement of their labels?

I ask because when I buy hardware there is normally always a rebate (of which I've never had problems save for them taking 1 to 2 months.) The last two cards I've owned have been from Galaxy and I've been checking out those 670 deals to rid myself of my 480 GTX.

I recall reading another [H] user having similar problem with Galaxy rebate, hence the title "Another". Searching "Galaxy rebate" in the forum yield no result, after another 10 minutes of looking, I gave up and posted.

I think the problem is that, on many boxes of Galaxy video cards, the UPC label is covered over by some "retailer label". As a consumer, I see only one bar code on the box so I cut it out for the rebate, not knowing there is another label underneath it. Imagine if they reject everyone's rebate this way, how many people would take the time and effort like me to investigate the problem and follow through?
 

FoxhoundOp

[H]ard|Gawd
Joined
Apr 26, 2003
Messages
1,129
I'm glad that we have someone that can help here. The unreliability of rebates is why I consider them icing on top of the cake of anything that I buy. If I can't afford them without the rebate; I simply don't buy them. If I can, AND I get the rebate, then awesome.
 

Galaxy

Gawd
Joined
Apr 13, 2010
Messages
713
My Galaxy GTX 670 GC rebate was declined this morning for:

- Original UPC Barcode Label (#845735001386) (Not the shipping label barcode) is missing

which is ridiculous, as the UPC lable is clearly shown in their scanned copy:

Failed%20GTX%20670%20Rebate%20UPC.jpg


What's wrong with it!? Everyone who bought their Galaxy GTX 670 recently from Amazon for $350 will probably submit the exact same label and get their $20 rebate declined for the same reason. These rebate processing companies are down right dishonest!!! Galaxy ought to deduct commission for incorrectly denied rebates by the processor.

I got your pm and replied. Looks like someone at Amazon got a little excited with the sticker gun but we'll get it straightened out ASAP.
 

ClearM4

2[H]4U
Joined
Oct 5, 2005
Messages
2,320
My problem is with the rebate companies saying the issue is final without being able to fix the mistake.
 

chewy2314

Limp Gawd
Joined
Jul 27, 2004
Messages
187
I recall reading another [H] user having similar problem with Galaxy rebate, hence the title "Another". Searching "Galaxy rebate" in the forum yield no result, after another 10 minutes of looking, I gave up and posted.

I think the problem is that, on many boxes of Galaxy video cards, the UPC label is covered over by some "retailer label". As a consumer, I see only one bar code on the box so I cut it out for the rebate, not knowing there is another label underneath it. Imagine if they reject everyone's rebate this way, how many people would take the time and effort like me to investigate the problem and follow through?

I posted the issue here: http://hardforum.com/showthread.php?t=1716624
Andrew @ Galaxy posted that he will contact Amazon about the issue.
 

xBanzai89

Supreme [H]ardness
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Aug 24, 2007
Messages
4,791
I got your pm and replied. Looks like someone at Amazon got a little excited with the sticker gun but we'll get it straightened out ASAP.

Lol. If I am ever in a market for a Nvidia card I'll be sure to check you guys out!
 

biggles

2[H]4U
Joined
Jul 25, 2005
Messages
2,202
If the rebate gets applied it would be a big plus for Galaxy's image and reputation. I don't want to think about the opposite happening...
 

Galaxy

Gawd
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Apr 13, 2010
Messages
713
Alrighty, we reversed that "final" decision real quick. Yikes2000, your rebate is approved and should be on the way here shortly.

We also gave the rebate company a heads up on the sticker issue so they know not to decline anyone else because of it. If anyone still has any trouble, though, just send me a pm and I'll get it turned around.
 
Joined
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Messages
645
Alrighty, we reversed that "final" decision real quick. Yikes2000, your rebate is approved and should be on the way here shortly.

We also gave the rebate company a heads up on the sticker issue so they know not to decline anyone else because of it. If anyone still has any trouble, though, just send me a pm and I'll get it turned around.

^ Baller status right here. Galaxy is in my Friday card purchase list.
 

baldrik

Gawd
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Jan 2, 2005
Messages
817
Alrighty, we reversed that "final" decision real quick. Yikes2000, your rebate is approved and should be on the way here shortly.

We also gave the rebate company a heads up on the sticker issue so they know not to decline anyone else because of it. If anyone still has any trouble, though, just send me a pm and I'll get it turned around.

Srsly awesome. Way to score brownie points with the community.
 

Climber

Supreme [H]ardness
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Seriously, this deserves huge kudos and laud to Galaxy. I was getting ready to pull the trigger on a 680 guess who I'll be checking out now.
 

LeviathanZERO

Supreme [H]ardness
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Messages
6,496
Alrighty, we reversed that "final" decision real quick. Yikes2000, your rebate is approved and should be on the way here shortly.

We also gave the rebate company a heads up on the sticker issue so they know not to decline anyone else because of it. If anyone still has any trouble, though, just send me a pm and I'll get it turned around.

+1

I bought a Galaxy 670 last night. Your quick movements in this thread gave me the comfort to go ahead and hit 'BUY'. Now I have confirmation. Thank you for caring about your customers. That really makes the difference now days!
 

shiningarmor

Limp Gawd
Joined
Sep 18, 2012
Messages
250
I had a rebate at the end of last year that went smoothly, though the rebate center didn't lie when they said it could take however many weeks. It was on a great deal for a gts 450, back when I was spending less money on video cards. Part of what convinced me to buy Galaxy a second time
 

Dosobye

Limp Gawd
Joined
Jul 29, 2010
Messages
397
While this is kudos and very commendable to Galaxy. I hope that a memo is sent out internally so that their rebate team is aware of this. Not everyone knows about this website or has an exclusive contact with Galaxy. Many people will get just fed up. Notice OP's tittle "ANOTHER...."

Thank you though for looking for the community.
 

membrain

n00b
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Mar 26, 2010
Messages
47
Nice, I'm impressed enough to move Galaxy to the top of my list for my next purchase.

Way to go Galaxy and Kyle.
 

Ajiki-kun

Limp Gawd
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Mar 7, 2012
Messages
484
I still think mail-in rebates are a pain in the ass, and will do everything in my power to avoid them.

That said, Galaxy (and Andrew the rep) does it again, doing right by the customer. Why can't more companies do what they're doing here? :)
 

XTF

Gawd
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Oct 11, 2011
Messages
591
What's the point of mail-in rebates anyway? Galaxy getting your personal info?
Mail-in rebates should be forbidden.
 

FrgMstr

Just Plain Mean
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I still think mail-in rebates are a pain in the ass, and will do everything in my power to avoid them.

That said, Galaxy (and Andrew the rep) does it again, doing right by the customer. Why can't more companies do what they're doing here? :)


Oh those companies CAN, most just DON'T though.
 

FrgMstr

Just Plain Mean
Staff member
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What's the point of mail-in rebates anyway? Galaxy getting your personal info?
Mail-in rebates should be forbidden.

The fact of the matter is that it is a draw for selling product, and many people do not even attempt to send the rebate in. When the rebate is not sent in or claimed, it is quite simply a large profit for the manufacturer. So basically MIRs are a sales and profit generation tool. That all said, Galaxy is very aware that it is good for its company for rebates to go smoothly when applied for. In this case, it is hard to fault anyone but the retailer that put the stickers over the on-box UPC code. The company handling the rebates has strict guidelines as to processing these, and if you saw the amount of rebate fraud that goes on, you would likely better understand why a rebate with an issue like is outlined here is declined.

That all said, Galaxy is aware of the issue and is working to correct it. Trust me, there is no upside to selling enthusiast products with an MIR that pisses people off that have such a public voice.
 
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SilverSliver

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Feb 23, 2004
Messages
12,207
Alrighty, we reversed that "final" decision real quick. Yikes2000, your rebate is approved and should be on the way here shortly.

We also gave the rebate company a heads up on the sticker issue so they know not to decline anyone else because of it. If anyone still has any trouble, though, just send me a pm and I'll get it turned around.

Wow. Kudos man. Stuff like this goes a long way.
 

xorbe

Supreme [H]ardness
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Sep 26, 2008
Messages
6,029
What's the point of mail-in rebates anyway? Galaxy getting your personal info?
Mail-in rebates should be forbidden.

They count on the non-redemption rate. It's nice that there's a company rep here, but for every one person that gets their shady rebate rejection sorted out, there's probably ten that just give up. I've had 2 rejected myself, but Newegg gave me store credit both times to cover (though I haven't ordered anything from there in a while.)
 

unreal89

Limp Gawd
Joined
Jul 21, 2010
Messages
270
I had a few rebates fall through before. I wish more companies had such respect for their customers.
 

mord

Limp Gawd
Joined
Mar 8, 2005
Messages
377
I am buying a new card in the next few days. Because of the G reps correction of this issue, they went to the top of my brand list for this purchase.
 

ekuest

Supreme [H]ardness
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Feb 23, 2009
Messages
6,094
I am buying a new card in the next few days. Because of the G reps correction of this issue, they went to the top of my brand list for this purchase.

would it be appropriate to call Andrew the "G-Man?" :p
 

spinejam

Gawd
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Nov 29, 2011
Messages
721
Just bought a Galaxy gtx670 from Newegg -- Definitely nice to see this support! :)
 

usb

Weaksauce
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Aug 20, 2012
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Awesome support, will add Galaxy to my purchases in the future. Good thing there was a rep here on these forums :)
 

collegeboy69us

Supreme [H]ardness
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with help like this on the forum - I gotta say next time I'm in the hardware buying mode, going Galaxy went to the top of the list with backing like this.

It's pretty amazing what you can do with awesome customer support.
 

unreal89

Limp Gawd
Joined
Jul 21, 2010
Messages
270
Yeah I haven't heard much of GALAXY until about 2 years ago. I see they make a lot of stuff, but after seeing this you can bet I'll be sporting a galaxy GPU next. I always thought they look nice. My gtx 470 is getting a bit old.
 
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