Seasonic PSU burn smell

I'm currently talking to Seasonic about warranty on my Seasonic Prime Platinum SSR-1200PD but the situation is wierd.

I was gaming and started to smell an electrical burning smell from under my desk. Apart from the smell, nothing was amiss so I saved my game and shut my PC down over night. 24h later I turned my PC on and gave the PSU a sniff test, and yeah, it smelled. But my PC ran just fine.
Curses 12VHPWR!
So I pulled the PSU and inspected every connector. All perfect. WTF. I moved some of the EPS and PCI cables around and my PC was completely unstable. Put everything back to where it was, still unstable, swapped the EPS cables and boom, system fine again. I tested the 12V rails on all the PCI/EPS connectors and they all show 12v.

What a damn mystery. I'll let you all know what Seasonic says. I have an additional headache; I'm in New Zealand and the retailer I purchased from is long gone.

OK seriously Seasonic pretty much told me it's all good, just keep using it and see what happens. The F?

Hello D,

As mentioned in our previous email, we recommend contacting our local partner to initiate the RMA process.
Should you experience any difficulty with the RMA, please feel free to reply to our email at any time so we can assist you further.

Thank you!
Best regards,

Seasonic Rep said:

Hello D,

As mentioned in our previous email, we recommend contacting our local partner to initiate the RMA process.
Should you experience any difficulty with the RMA, please feel free to reply to our email at any time so we can assist you further.

Thank you!
Best regards,

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I tried to get support from a local retailer but they wouldn't help me.

The seasonic RMA team have offered to send me a refurbished unit, I just need to cover shipping and local taxes.

Top notch support, 5 out of 5 stars.

Why taxes? How old is the PSU? Disappointing to hear.

Most likely import/export taxes.

DF-1 said:

Why taxes? How old is the PSU? Disappointing to hear.

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NZ introduced a blanket import tax + GST on overseas orders. I'll get taxes on the 'value' of the PSU, not what I actually paid.

It is generally not a big deal for me, but anything going to or from the US is just crazy for shipping. $55 NZD is a bit steep. However, there appears to be a monopoly on shipping from NZ to the US which means going the other way can be as much as a few hundred dollars, even for something small.

For example, I ordered a Cosano Mini Blower for cleaning my PC, it only lasted 3 months. They wanted me to ship it back but the shipping fees from NZ to the US were more than the item.
I don't know why they wanted me to ship it to the US.