Finally had a good Asus RMA experience

I know its been talked about a lot over the years and I've had my bad run-ins with them as well. I had to RMA my Z890-A Strix, it just stopped POST-ing one day, no LED cycling just nothing. Swapped the CPU, RAM, etc. It would turn on the RGB and fans but no activity on the socket. I crossed my fingers and sent it in, I just got my replacement back and they sent me a Z890-F board which is actually a better unit overall.

I was a little bummed as I bought the original because it went in a white build but this board is honestly gorgeous too. Brand new replacement, not an RMA repair.

Just wanted to report a good RMA in case anyone else is in the position of wondering if its worth it like I was. They required photos of the board to be uploaded to their site before I sent it in, presumably to counteract all of the crazy damage people were getting and being blamed on the user.

shoulda got a close up of the pins, just in case, but good to hear for once.

pendragon1 said:

shoulda got a close up of the pins, just in case, but good to hear for once.

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I did, it’s required. Front and back plus the socket.

What if you hadn't liked the different type of board you got back?

uOpt said:

What if you hadn't liked the different type of board you got back?

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It says suitable replacement of similar value on the forms, I think most companies do this kind of thing. Anyways, I got a good working board.

You got a black Mobo when you RMA white one? I don't believe that is a suitable replacement. Most people buy a white motor for a reason and white ones are normally more money.

I'm not so concerned about the color. More like what if the new board misses a PCIe slot or something?

vegeta535 said:

You got a black Mobo when you RMA white one? I don't believe that is a suitable replacement. Most people buy a white motor for a reason and white ones are normally more money.

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he accepted it, so yes its acceptable.

vegeta535 said:

You got a black Mobo when you RMA white one? I don't believe that is a suitable replacement. Most people buy a white motor for a reason and white ones are normally more money.

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This board is more expensive, it has more I/O by a lot and better VRM. It’s around $50 more. I’m guessing they really didn’t have any white ones otherwise why would they throw money away.

I do get your point but I feel like trying to fight them over it when their policy is clearly written is just asking for trouble.

I get it. I would have taken the more expensive board personally not doubt. I don't really care about aesthetics but I can see a bunch of people throwing a fit for losing a white board.

vegeta535 said:

I get it. I would have taken the more expensive board personally not doubt. I don't really care about aesthetics but I can see a bunch of people throwing a fit for losing a white board.

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Yeah that was my first reaction, but then I realized this one is really pretty too. Asus does make some good looking boards. I'll be honest though, I really miss the wonky colors of the Sandy Bridge/AM3+ era like the Gigabyte UD series.