EVGA will no longer do business with NVIDIA

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sfsuphysics

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So about that EVGA warranty.


Ok so what was the net result here, I fell asleep about 5 times during this video. I gathered that EVGA denied warranty saying the PCB was broken due to the damage on the copper grommet on one side? Maybe because of the aftermarket thermal pads claiming original owner damaged it? I get that there was nothing wrong with the PCB and the chips just gave up the ghost but still fuzzy on the real problem.
 

DukenukemX

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Ok so what was the net result here, I fell asleep about 5 times during this video. I gathered that EVGA denied warranty saying the PCB was broken due to the damage on the copper grommet on one side? Maybe because of the aftermarket thermal pads claiming original owner damaged it? I get that there was nothing wrong with the PCB and the chips just gave up the ghost but still fuzzy on the real problem.
Yep, denied warranty for an issue that wasn't an issue. Some bad mosfets, budging capacitors, and some bad memory chips.
still trying to push the hate on EVGA narritive ehh?
You guys were white knighting how amazing their warranty was. Just bringing you guys back down to reality.
 

Eulogy

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You guys were white knighting how amazing their warranty was. Just bringing you guys back down to reality.
So, people had good experiences with something, and you decided your contribution to the world would be to shit on it. That's pretty amazing, for the wrong reasons.
 

TaintedSquirrel

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Yep, denied warranty for an issue that wasn't an issue. Some bad mosfets, budging capacitors, and some bad memory chips.

You guys were white knighting how amazing their warranty was. Just bringing you guys back down to reality.
Seen enough complaints about EVGA to know they're not perfect. The point is, when you roll the dice on an RMA, your odds are better with EVGA. That's why across their entire customer base, they've built a good reputation.
 

DukenukemX

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So, people had good experiences with something, and you decided your contribution to the world would be to shit on it. That's pretty amazing, for the wrong reasons.
EVGA left the business right after crypto went under because it wasn't profitable enough for them. You guys defended them because warranty good, Nvidia bad. I give you a real world example of them shitting on your warranty and you hate the messenger? The sad truth is this was all forgotten because Nvidia released their RTX 4000 series and forgot what a EVGA was.

Seen enough complaints about EVGA to know they're not perfect. The point is, when you roll the dice on an RMA, your odds are better with EVGA. That's why across their entire customer base, they've built a good reputation.
If that's a good RMA experience then I'd hate to see what a bad one is. This is why repair shops like these are so valuable because warranty is bullshit.
 

ChadD

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Its a long long time since I worked retail PC parts. I saw some real customer BS. We had a reasonable extended warranty for such parts. (I know they are almost always BS) Our techs where decent considering. 9 times out of 10 we would just swap a customers part for a new one. 1 in 10 (perhaps a bit less) we would have people bring in stuff that was so abused I would say many of them did it on purpose. If you bring in a card that has clearly had water poured over it some how... or the worse thing I ever saw was a machine that was used in a Pig barn. Seriously they tried to get us to exchange a part that had stopped fans on it and burned up cause it was clogged with pig shit.

I'm sure EVGA denied a number of requests. Every company does, some times the customer just isn't right.
 

Mchart

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Its a long long time since I worked retail PC parts. I saw some real customer BS. We had a reasonable extended warranty for such parts. (I know they are almost always BS) Our techs where decent considering. 9 times out of 10 we would just swap a customers part for a new one. 1 in 10 (perhaps a bit less) we would have people bring in stuff that was so abused I would say many of them did it on purpose. If you bring in a card that has clearly had water poured over it some how... or the worse thing I ever saw was a machine that was used in a Pig barn. Seriously they tried to get us to exchange a part that had stopped fans on it and burned up cause it was clogged with pig shit.

I'm sure EVGA denied a number of requests. Every company does, some times the customer just isn't right.
Same stuff in any industry really. Certain industries are worse than others for sure. I imagine the amount of warranty requests a company like EVGA got on GPU's that some idiot tore the factory cooler off and then ruined the card wasn't small. Reminds me of when I worked at a local Dodge dealership. I can't tell you the number of people coming in for warranty service because they grenaded their engine and/or transmission with aftermarket tuning, and would then expect FCA to spend $20k to replace basically the entire powertrain. The idiot who blew their car up would then give this whole speech on the magnuson moss warranty act, but they completely failed to consider that the factory supercharger wasn't designed to spin faster, etc.
 
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Yep, denied warranty for an issue that wasn't an issue. Some bad mosfets, budging capacitors, and some bad memory chips.

You guys were white knighting how amazing their warranty was. Just bringing you guys back down to reality.
Did we really need to brought back to reality? There's a reason they have the best reputation for warranty service and why they will be missed in the GPU space. I don't think hardly any of us think they are infallible. Lots of us have just dealt with the other major brands and know what the baseline is.
 

DukenukemX

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You should try watching the video you posted. This is very clearly a user-abused board which ended up dying as a result of that abuse.

Also, like Pitchshifter said, this is just some nobody going after views. A lot of what he says and does in the video is incorrect.
You sure you watched the video? I wouldn't call this dent user abuse. What this looks like, because I actually watched the video is that the I/O driver mosfets died, a couple of capacitors expanded, and a few memory chips went bad. It has shit quality components to go with it's shit warranty that was denied from EVGA. You think you sound smart, then explain to me how the user abused those bad components?
 

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DukenukemX

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Did we really need to brought back to reality?
When the next company leaves the market because they couldn't exploit a very profitable situation, then yes you all need to be brought back to reality.
There's a reason they have the best reputation for warranty service and why they will be missed in the GPU space.
So far I've proven that to be wrong. A democracy doesn't make you correct.
https://youtube.com/clip/UgkxiXfmDIEvHArsJG0yD6KdR2LLLMX9lZyZ
I don't think hardly any of us think they are infallible. Lots of us have just dealt with the other major brands and know what the baseline is.
That's not an excuse. That's lowering your standards.
 
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When the next company leaves the market because they couldn't exploit a very profitable situation, then yes you all need to be brought back to reality.

So far I've proven that to be wrong. A democracy doesn't make you correct.
https://youtube.com/clip/UgkxiXfmDIEvHArsJG0yD6KdR2LLLMX9lZyZ

That's not an excuse. That's lowering your standards.
You post one YT video and think that's all the proof you need? We've had other forum members have bad experiences with EVGA before, again it happens.

And this has nothing to do with democracy, this is a FORUM, where many users post their views/experiences.

No, I'm not lowering my standards, the standard IS low, which was what I was trying to convey to you.
 

Eulogy

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When the next company leaves the market because they couldn't exploit a very profitable situation, then yes you all need to be brought back to reality.

So far I've proven that to be wrong. A democracy doesn't make you correct.
https://youtube.com/clip/UgkxiXfmDIEvHArsJG0yD6KdR2LLLMX9lZyZ

That's not an excuse. That's lowering your standards.
You haven't "proven" anything. You posted one video of dubious source. That doesn't "prove" anything. I too can make up a situation and make any company look bad if I wanted.
You should probably find something better to do with your time and life, than shit on something that people enjoy. I mean, unless that IS what you enjoy doing, which, is pretty sad.
 

sfsuphysics

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You sure you watched the video? I wouldn't call this dent user abuse. What this looks like, because I actually watched the video is that the I/O driver mosfets died, a couple of capacitors expanded, and a few memory chips went bad. It has shit quality components to go with it's shit warranty that was denied from EVGA. You think you sound smart, then explain to me how the user abused those bad components?
Well he admitted to killing off the caps, although he did say "they were probably already bad I just finished them off", his "high tech nano shield" (aka tin foil) he wrapped around may not have sufficient tech level to keep the caps right next to where he was blowing very hot air (have no idea what temp his station was set to). The other failure points could have been user error, we will never know he said the thermal pads looked ok on the side but none of those chips were ones that were damaged.

Granted this video is more of a "let me show you how I fix it" video, there is a lot of info missing from why EVGA denied the RMA. And if you had a $1700+ video card go poof on you, you'd probably more likely ask for further clarification beyond "PCB is broken" before sending it off to some youtuber with a fix it channel. But again that goes well beyond what this video creator does.
 

vegeta535

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When the next company leaves the market because they couldn't exploit a very profitable situation, then yes you all need to be brought back to reality.

So far I've proven that to be wrong. A democracy doesn't make you correct.
https://youtube.com/clip/UgkxiXfmDIEvHArsJG0yD6KdR2LLLMX9lZyZ

That's not an excuse. That's lowering your standards.
You really giving EVGA shit over this? I guarantee every other GPU make would of also told him to go pound sand. No one is perfect. Some have a better track record then others. EVGA is on top of that list. You don't like EVGA fine. Don't come back and cry when Asus, MSI or Gigabyte doesn't give you the perfect RMA service. You really seem like the Karen here. Nothing but perfection 100% of the time is acceptable to you. If he was actually having problems with the card then he should of RMA it from the start instead of messing around with it.
 
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You sure you watched the video? I wouldn't call this dent user abuse. What this looks like, because I actually watched the video is that the I/O driver mosfets died, a couple of capacitors expanded, and a few memory chips went bad. It has shit quality components to go with it's shit warranty that was denied from EVGA. You think you sound smart, then explain to me how the user abused those bad components?
It looks like it was run beyond factory settings for an extended period. It has clearly been mined on. The dent isn't why EVGA denied the claim. This is all very plain to see, although I understand that your view may be obstructed by AMD's balls resting on your chin.

The component quality is actually great. That's the best VRAM on the market.

I mean, come on. This clown doesn't even know why his DMMs were giving the readings they were when he was checking resistance of trace with a capacitor in line. That's some really stupid n00b BS right there. You really need to find better heroes.
 

motqalden

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You sure you watched the video? I wouldn't call this dent user abuse. What this looks like, because I actually watched the video is that the I/O driver mosfets died, a couple of capacitors expanded, and a few memory chips went bad. It has shit quality components to go with it's shit warranty that was denied from EVGA. You think you sound smart, then explain to me how the user abused those bad components?

You sure you watched the video? Sometimes cards just die no matter how well they are built. At the end of the video he complemented the card build quility and recommended it as a good card. Any information we were provided about the rma was sparse and third party hersay. Even if it was a case of bad rma denial this is just a single example and proves nothing. I will trust the positive reviews and feedback by other evga users as well as several interactions I have personally had with evga rma thanks.
 

Darunion

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Dude was giving me a panic attack watching him fumbling around not knowing enough what he is doing and showing this off to the world. I get that he is learning and i support it, but doesn't mean watching this doesn't give me shivers lol.
 

DukenukemX

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Well he admitted to killing off the caps, although he did say "they were probably already bad I just finished them off", his "high tech nano shield" (aka tin foil) he wrapped around may not have sufficient tech level to keep the caps right next to where he was blowing very hot air (have no idea what temp his station was set to).
That's what you generally do if you wanna protect nearby components from heat. Either that or remove the components.
The other failure points could have been user error, we will never know he said the thermal pads looked ok on the side but none of those chips were ones that were damaged.
How would the user be responsible for the damage of ram and the power rail?
Granted this video is more of a "let me show you how I fix it" video, there is a lot of info missing from why EVGA denied the RMA. And if you had a $1700+ video card go poof on you, you'd probably more likely ask for further clarification beyond "PCB is broken" before sending it off to some youtuber with a fix it channel. But again that goes well beyond what this video creator does.
The creator of this video has no idea why the RMA was denied and is guessing of a dented portion of the PCB caused by the I/O shield is the reason. Though considering how quickly he found the problem by finding a blown fuse, it's safe to say the EVGA technician was just looking to deny the RMA. Most likely the owner sent it out to EVGA first because as I've been told so many times they do have great customer support. I doubt the owner opened up the card and did anything to it, since I don't see anything that would suggest it was altered. If someone was doing that then they would be doing something for overclocking purposes or enhancing the cooling with better thermal paste and pads. It wouldn't be hard to imagine that EVGA may start denying RMA requests due to silly reasons to avoid the cost. A quick look around does show that EVGA will deny warranty for silly things. After all, what benefits does EVGA has to honor warranty when they are no longer in the GPU business?

Gigabyte for example denied warranty for these two cards with similar damage. It's as if Gigabyte has a defect that normally occurs and they know about it. Gigabyte even has a happy arrow sticker to point to the location of the damage.
 

Armenius

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That's what you generally do if you wanna protect nearby components from heat. Either that or remove the components.

How would the user be responsible for the damage of ram and the power rail?

The creator of this video has no idea why the RMA was denied and is guessing of a dented portion of the PCB caused by the I/O shield is the reason. Though considering how quickly he found the problem by finding a blown fuse, it's safe to say the EVGA technician was just looking to deny the RMA. Most likely the owner sent it out to EVGA first because as I've been told so many times they do have great customer support. I doubt the owner opened up the card and did anything to it, since I don't see anything that would suggest it was altered. If someone was doing that then they would be doing something for overclocking purposes or enhancing the cooling with better thermal paste and pads. It wouldn't be hard to imagine that EVGA may start denying RMA requests due to silly reasons to avoid the cost. A quick look around does show that EVGA will deny warranty for silly things. After all, what benefits does EVGA has to honor warranty when they are no longer in the GPU business?

Gigabyte for example denied warranty for these two cards with similar damage. It's as if Gigabyte has a defect that normally occurs and they know about it. Gigabyte even has a happy arrow sticker to point to the location of the damage.

I highly doubt that EVGA didn't detail exactly why the RMA was denied. The creator is just trying to get attention by generating rage bait and leaving out the detail.
 
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